Refund policy

We want you to get a working product that matches its description. If something is wrong, tell us: we replace damaged files, refund erroneous charges, and review every other request fairly.

• A file is damaged, will not open, or is missing from the archive: we replace it. If we cannot, we refund the Order.
• The product is materially different from its description on the product page: we refund the affected Product.
• You were charged twice for the same Order, or the payment was taken but access was not opened: we open the access or refund the extra payment.
• A payment was taken by mistake: we review it and refund it where it is justified.

Digital files can be copied once downloaded, so we normally do not refund a Product only because you changed your mind or because you do not need it after you have downloaded it. We still look at each case on its merits and the law of your country, and we will explain our decision.

• Open the Support page and write to us.
• Give the order number (shown on your order page) and the email used at checkout.
• Describe the problem in a few sentences. A screenshot helps.

• We aim to reply within two business days and to decide within five business days after we have everything we need.
• An approved refund is sent through the same payment provider to the original payment method. The time it takes to reach your account depends on your bank.
• After a refund the Licence ends and the download links of the refunded Product are revoked.

See also the Terms of service and the Usage licence.